Head Office
Coverpoint House,
St David’s Road South and Hove Road,
Lytham St Annes,
Lancashire,
FY8 1TJ
Kirkham Office (including Yorkshire Building Society Agency),
33 Poulton Street,
Kirkham,
Preston,
PR4 2AA
Poulton Office,
12 Chapel Street,
Poulton-Le-Fylde ,
FY6 7BQ
Lancaster Office,
3 Queen Square,
Lancaster,
LA1 1RN
Lancaster Office,
24 Sun Street,
Lancaster
LA1 1ES
Lancaster Office (including Yorkshire Building Society Agency)
1-5 Ashton Walk,
St Nicholas Arcade,
Lancaster,
LA1 1ND
Useful Contacts
Commercial Department
For new enquiries please call: 01253 642413 or email richard.chapman@guypenn.co.uk
Commercial Claims
Please contact Susan Clegg on: 01253 723456 or 01253 642431 or email susan.clegg@guypenn.co.uk
Private Client Claims
Please call 01253 723456
It is our intention to provide you with the highest possible level of customer service at all times. However we recognise that things can go wrong on occasion and if this occurs we are committed to resolving matters promptly and fairly.
Should you not be satisfied with our final response, you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). More information is available on request or on their website, www.financial-ombudsman.org.uk.
We are also required to inform you of the availability of the Online Dispute Resolution platform to assist you if we are unable to resolve your Complaint. However, this service will refer your Complaint to the Financial Ombudsman Service, so you may instead wish to contact them directly. More information is available on their website.